EvaluAgent

Set up the EvaluAgent connector in Pandium using your username and password so tenants can securely sync call center QA, coaching, and agent performance data.

Connector Overview

Evaluagent is a Call Center QA Software that allows you to Auto-QA every conversation across all channels to coach, train, and motivate your agents.

Authentication Type

Basic

Webhook Supported

No

Secrets

• PAN_SEC_EVALUAGENT_USERNAME

• PAN_SEC_EVALUAGENT_PASSWORD

API Client Supported

No

Requirements for Provisioning

In order to provision your connector, the following EvaluAgent information must be gathered:

• Username

• Password

API Resources

For more information on how to utilize the Envision API, feel free to reference the following documentation.