> For the complete documentation index, see [llms.txt](https://docs.pandium.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pandium.com/connectors/connectors-101/gladly.md).
# Gladly
Configure the Gladly connector in Pandium using basic authentication so tenants can securely sync ticketing, live chat, and customer support data via API and webhooks.
## **Connector Overview**
Gladly is a comprehensive customer service platform offering ticketing, live chat, knowledge base, and other features to help businesses manage and streamline customer support operations.
## **Authentication Type**
Basic
## **Webhook Supported**
Yes
## **Secrets**
* PAN\_SEC\_GLADLY\_API\_BASE\_URL
* PAN\_SEC\_GLADLY\_USER\_NAME
* PAN\_SEC\_GLADLY\_API\_TOKEN
## **API Client Supported**
No
## **Requirements for Provisioning**
In order to provision your connector, the following Gladly information must be gathered:
* API Base URL
* User Name
* API Token
## **API Resources**
For more information on how to utilize the Gladly API, feel free to reference the following [documentation](https://developer.gladly.com/rest/).
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