Gladly

Configure the Gladly connector in Pandium using basic authentication so tenants can securely sync ticketing, live chat, and customer support data via API and webhooks.

Connector Overview

Gladly is a comprehensive customer service platform offering ticketing, live chat, knowledge base, and other features to help businesses manage and streamline customer support operations.

Authentication Type

Basic

Webhook Supported

Yes

Secrets

• PAN_SEC_GLADLY_API_BASE_URL

• PAN_SEC_GLADLY_USER_NAME

• PAN_SEC_GLADLY_API_TOKEN

API Client Supported

No

Requirements for Provisioning

In order to provision your connector, the following Gladly information must be gathered:

• API Base URL

• User Name

• API Token

API Resources

For more information on how to utilize the Gladly API, feel free to reference the following documentation.