Kustomer

Set up the Kustomer connector in Pandium using your API key so tenants can securely sync customer conversations, support tickets, and CRM data to streamline high-volume customer service operations.

Connector Overview

Kustomer is an AI-driven customer service CRM designed for high-volume support.It centralizes communication, automates workflows, and enhances support efficiency to deliver seamless experiences.

Authentication Type

Basic

Webhook Supported

No

Secrets

• PAN_SEC_KUSTOMER_API_KEY

API Client Supported

No

Requirements for Provisioning

In order to provision your connector, the following Kustomer information must be gathered:

• API Key

To obtain the information required for setting up, perform the following steps:

1. Log into your Kustomer domain account

2. Navigate to Settings > Security > API Keys

3. Assign a Role and Descriptive Label for your API Key:

Please note, in order to access API keys, you need to have admin level permissions. For additional information, please see here.

API Resources

For more information on how to utilize the Kustomer API, feel free to reference the following documentation.