> For the complete documentation index, see [llms.txt](https://docs.pandium.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pandium.com/connectors/connectors-101/netomi.md).

# Netomi

Set up the Netomi connector in Pandium using API key and secret so tenants can authenticate securely and sync customer service tickets, AI automation data, and agent performance metrics.

## **Connector Overview**

<figure><img src="https://4017407078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MfJn-9R_dn6dvcGNcdk%2Fuploads%2Fgit-blob-93e6abae8a1f8a826981576cda5ceb9113da056e%2Fnetomi-logo.png?alt=media" alt="" width="200"><figcaption></figcaption></figure>

Netomi is the first AI platform for customer service that allows businesses to activate, manage, and train AI to automate tickets, enhance agent productivity and provide a world-class customer experience.

## **Authentication Type**

Basic

## **Webhook Supported**

No

## **Secrets**

* PAN\_SEC\_NETOMI\_API\_KEY
* PAN\_SEC\_NETOMI\_API\_SECRET

## **API Client Supported**

No

## **Requirements for Provisioning**

No provisioning is required for this connector.

## **How to Connect Your Integration**

Upon successfully creating a tenant, you will use the following information/perform the follow steps to connect Netomi:

* API Key
* API Secret

## **API Resources**

For more information on how to utilize the Netomi API, feel free to reference the following [documentation](https://docs.netomi.com/login).


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.pandium.com/connectors/connectors-101/netomi.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
