# Gorgias

## **Connector Overview**

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeqm06Sz3eXfYW3pXo9BeA_9IwMYwK8ttgPO1j082N439c71k2swofP3Y1LqkcXRkxpj8h4emoQn2s3GTjDVet4W4A4nnvCbZsAG3LJ390tCZSKWOjtAILszFUfRwISol9Ezr3nfQ?key=XIy8122ZNqmu67sUe4Q2WNF3" alt=""><figcaption></figcaption></figure>

Gorgias delivers an all-in-one customer support platform tailored for eCommerce businesses, streamlining customer interactions and enhancing service efficiency.

## **Authentication Type**

Basic & OAuth2

## **Webhook Supported**

Yes (for OAuth2)

## **Secrets**

* Basic
  * PAN\_SEC\_GORGIAS\_API\_KEY
  * PAN\_SEC\_GORGIAS\_EMAIL
  * PAN\_SEC\_GORGIAS\_STORE\_NAME
* OAuth2
  * PAN\_SEC\_GORGIAS-OAUTH\_REFRESH\_TOKEN
  * PAN\_SEC\_GORGIAS-OAUTH\_ACCESS\_TOKEN
  * PAN\_SEC\_GORGIAS-OAUTH\_SCOPE
  * PAN\_SEC\_GORGIAS-OAUTH\_EXPIRES\_IN
  * PAN\_SEC\_GORGIAS-OAUTH\_ACCOUNT
  * PAN\_SEC\_GORGIAS-OAUTH\_TOKEN\_TYPE
  * PAN\_SEC\_GORGIAS-OAUTH\_EXPIRES\_AT
  * PAN\_SEC\_GORGIAS-OAUTH\_TENANT\_URL

## **API Client Supported**

Yes

## **Requirements for Provisioning**

In order to provision your connector, the following Gorgias information must be gathered:

* Basic - No provisioning is required for this connector.
* Oauth
  * Client ID
  * Client Secret
  * Scope(s)

To obtain the information required for setting up your Gorgias Connector, perform the following steps:

1. For Client ID and Client Secret
   1. Log in into your Gorgias \[Developer Portal] (<https://partners.gorgias.com/login>) account
   2. [Create a New Draft App](https://developers.gorgias.com/docs/2-create-a-draft-app-submission-form)
2. For Scopes
   1. <https://developers.gorgias.com/docs/oauth2-scopes>

## **How to Connect Your Integration**

Upon successfully creating a tenant, you will use the following information to connect to Gorgias:

* Basic
  * Gorgias Helpdesk URL
  * Email Address
  * API Key
* Oauth
  * Gorgias Subdomain

To obtain an API Key for Basic, perform the following steps:

1. Log into your [Gorgias Helpdesk](https://www.gorgias.com/login)
2. Navigate to “Your Profile” in the bottom left corner of your Helpdesk
3. Select REST API
4. From here, you can copy the required information\
   ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfqM9BvhNoBj4OTGho28vlI3ZgeR8Z8dT0Zucsuzew4baX1StD6M3nORyO8KmMDPCtIDFrh5F06ZgIUh9W8LRJI20RnNSLaPZCTv9EdYjsCEmz-txBe0ZV4ZOAPIxIFf7zqiu-4?key=XIy8122ZNqmu67sUe4Q2WNF3)

## **API Resources**

For more information on how to utilize the Gorgias API, feel free to reference the following [documentation](https://developers.gorgias.com/reference/introduction).