Gorgias

Set up the Gorgias connector in Pandium using your Client ID and Secret so tenants can securely sync helpdesk tickets, customer conversations, and order management data.

Connector Overview

Gorgias delivers an all-in-one customer support platform tailored for eCommerce businesses, streamlining customer interactions and enhancing service efficiency.

Authentication Type

Basic & OAuth2

Webhook Supported

Yes (for OAuth2)

Secrets

• Basic

  • PAN_SEC_GORGIAS_API_KEY

  • PAN_SEC_GORGIAS_EMAIL

  • PAN_SEC_GORGIAS_STORE_NAME

• OAuth2

  • PAN_SEC_GORGIAS-OAUTH_REFRESH_TOKEN

  • PAN_SEC_GORGIAS-OAUTH_ACCESS_TOKEN

  • PAN_SEC_GORGIAS-OAUTH_SCOPE

  • PAN_SEC_GORGIAS-OAUTH_EXPIRES_IN

  • PAN_SEC_GORGIAS-OAUTH_ACCOUNT

  • PAN_SEC_GORGIAS-OAUTH_TOKEN_TYPE

  • PAN_SEC_GORGIAS-OAUTH_EXPIRES_AT

  • PAN_SEC_GORGIAS-OAUTH_TENANT_URL

API Client Supported

Yes

Requirements for Provisioning

In order to provision your connector, the following Gorgias information must be gathered:

• Basic - No provisioning is required for this connector.

• Oauth

  • Client ID

  • Client Secret

  • Scope(s)

To obtain the information required for setting up your Gorgias Connector, perform the following steps:

1. For Client ID and Client Secret

   1. Log in into your Gorgias [Developer Portal] (https://partners.gorgias.com/login) account

   2. Create a New Draft App

2. For Scopes

   1. https://developers.gorgias.com/docs/oauth2-scopes

How to Connect Your Integration

Upon successfully creating a tenant, you will use the following information to connect to Gorgias:

• Basic

  • Gorgias Helpdesk URL

  • Email Address

  • API Key

• Oauth

  • Gorgias Subdomain

To obtain an API Key for Basic, perform the following steps:

1. Log into your Gorgias Helpdesk

2. Navigate to “Your Profile” in the bottom left corner of your Helpdesk

3. Select REST API

4. From here, you can copy the required information

API Resources

For more information on how to utilize the Gorgias API, feel free to reference the following documentation.