Zendesk (Support)

Set up the Zendesk connector in Pandium using your OAuth credentials so tenants can securely sync support tickets, customer conversations, and help desk data.

Connector Overview

Zendesk is a customer service platform that streamlines support, automates workflows, and enhances customer interactions. It simplifies ticketing, messaging, and self-service to improve efficiency and customer satisfaction.

Authentication Type

OAuth

Webhook Supported

Yes

Secrets

No Secrets

API Client Supported

No

Requirements for Provisioning

In order to provision your connector, the following Zendesk information must be gathered:

• API Key

• API Secret Key

• Subdomain

• Scope

To obtain the information required for provisioning, perform the following steps:

1. Log in to your Zendesk Admin Account

2. Navigate to Apps and Integrations > APIs > Zendesk API

3. Select OAuth Clients > Select OAuth Client

   1. Your API Key = Unique identifier

   2. API Secret Key is listed under Secret

   3. Subdomain can be found in your URL: https://subdomain.zendesk.com/ \

For more information on creating and accessing OAuth clients for Zendesk, please see here.

How to Connect Your Integration

Upon successfully creating a tenant, you will perform the following steps to connect to Zendesk:

1. Select Connect

2. Select the URL under Tenant Secrets

3. Press Allow

API Resources

For more information on how to utilize the Zendesk API, feel free to reference the following documentation.