# Zendesk (Support)

## **Connector Overview**

<figure><img src="https://4017407078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MfJn-9R_dn6dvcGNcdk%2Fuploads%2FXMYX8evpYMrQRfxmqaC9%2Fimage.png?alt=media&#x26;token=4e6a9b16-bdf3-43f6-a777-726128092b8f" alt=""><figcaption></figcaption></figure>

Zendesk is a customer service platform that streamlines support, automates workflows, and enhances customer interactions. It simplifies ticketing, messaging, and self-service to improve efficiency and customer satisfaction.

## **Authentication Type**

OAuth

## **Webhook Supported**

Yes

## **Secrets**

No Secrets

## **API Client Supported**

No

## **Requirements for Provisioning**

In order to provision your connector, the following Zendesk information must be gathered:

* API Key
* API Secret Key
* Subdomain
* Scope

To obtain the information required for provisioning, perform the following steps:

1. Log in to your Zendesk [Admin Account](https://www.zendesk.com/login/)
2. Navigate to Apps and Integrations > APIs > Zendesk API
3. Select OAuth Clients > Select OAuth Client
   1. Your API Key = Unique identifier
   2. API Secret Key is listed under Secret
   3. Subdomain can be found in your URL: [https://subdomain.zendesk.com/\ <br>](https://subdomain.zendesk.com/)![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXeiUsY8TPJd4S1dPmReOc3Xe5WDM5Z5uMGpWxmwjo3apsg4HlZREUi9UYGmbMNUpQk8-lLoB4mj5_38gU7getw0Y_AriDnYZfWVKzLOLyUC0aZNEN7IYKPOWM2-fOAOeYNSBz-PzA?key=XIy8122ZNqmu67sUe4Q2WNF3)\\

*For more information on creating and accessing OAuth clients for Zendesk, please see* [*here*](https://support.zendesk.com/hc/en-us/articles/4408889192858-Managing-access-to-the-Zendesk-API#topic_mmh_gm1_2yb)*.*

## **How to Connect Your Integration**

Upon successfully creating a tenant, you will perform the following steps to connect to Zendesk:

1. Select Connect
2. Select the URL under Tenant Secrets
3. Press Allow\
   \
   ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcPgRusiRYM275Cw0m1JuG3olTeMTVNf0ERG6Am2u0ykEZT_rNHAXz5ZNv6oph_new55tL9hm2wOsa87q5w76gTy0HW9K4S1SHLZZnB_6HZhXd_QibUGipA-40V7RJOx4CcKuoPNQ?key=XIy8122ZNqmu67sUe4Q2WNF3)

## **API Resources**

For more information on how to utilize the Zendesk API, feel free to reference the following [documentation](https://developer.zendesk.com/api-reference/).